Yealink Phones
Yealink SIP-T46U – Wi-Fi Network Connection and Management
The Wi-Fi function of the Yealink T46U allows you to enjoy SIP connectivity without network cables. This reduces clutter, lets you easily move the phone around, or serves when a network port is unavailable or in offices with a Wi-Fi only network. ...
Factory Reset the Yealink Cordless Phone (w56h / w60b / w70b)
From the handset: On the handset: Hit the "OK" button Use the arrows to select the "Settings" icon (looks like a gear) Go down to option 8 "System Settings" and hit "OK" Go down to "Base Reset" and hit "OK" Enter the pin: 0000 Hit "OK" Select "Reset ...
Using a Bluetooth headset with a Yealink device
To activate the Bluetooth mode: 1. Press Menu >Basic >Bluetooth. 2. Press < or > , or the Switch soft key to select On from the Bluetooth field. 3. Press the Save soft key to accept the change. You can verify this by checking for the Bluetooth Icon ...
Pairing a Yealink CP930W to a W60B base station
If you need to pair the CP930W with a new base, you first need to put the base in pairing mode by long pressing the button on the W60B. After the handset light starts blinking, release the button, and return to the CP930W. To perform an easy ...
Headset not working
Make sure the headset model is compatible with your device. Visit the Yealink support site for more information. Check that the headset cord is fully connected to the headset jack on the phone. Check that the headset mode is activated. Check that the ...
How to I reboot the device?
You can reboot the device to resync it with the provisioning server. To reboot a Yealink phone, you can press and hold the X button for at least 10 seconds Press and hold the X button, which is located under the Arrow Cluster A prompt will appear ...
Exporting logs and config files (Yealink)
How to export logs and configuration files using the phone's web interface: Providing the support team with logs and/or configuration files can help them troubleshoot issues you may be having. You can download these files from the web interface and ...
Devices doesn't ring
Check the ringer volume on the phone. To adjust the ringer volume, press the Volume key when the phone is on-hook and idle. If these steps don't resolve the issue, we’ll need to investigate further. Submit a support ticket here, including following ...
Device doesn't play dial tone
Check for any loose connections and that the phone has been installed properly. Switch between the handset, headset (if present) and speakerphone to check whether the dial tone works for a different audio device. If the dial tone exists on another ...
“No service” error
The device's screen displays “No Service” when a SIP account doesn't registers successfully. Submit a support ticket here and we’ll look into the issue.
“Network unavailable” error
Make sure the Ethernet cable is plugged into the Internet port on the phone and the Ethernet cable is not loose. Make sure the switch or hub in your network is operational. If these steps don't resolve the issue, we’ll need to investigate further. ...
How to set status to DND (do not disturb)
You can set your phone's status to DND (do not disturb) if you want to block all incoming call notifications to your desk phone. Note: The DND status only applies to the phone you set it on. This status does not sync on other desk phones assigned to ...
How to view call history
T4 series without touchscreen Press the History button. Use the directional pad to navigate call history. Press Send to call back. T4 series with a touchscreen Tap History on the home screen. Use the directional pad or touchscreen to navigate call ...
Screen is blank
Make sure the phone is properly plugged into a functional AC outlet or a power over Ethernet (PoE) switch. If the phone is plugged into a power strip, try to plug it directly into a wall outlet instead. If these steps don't resolve the issue, we’ll ...
How to start a three-way call
Make a call. Tap or press Conference. The current call will be placed on hold. Enter or select number that you want to add to the call, then tap or press Conference. A new call will start. Tap or press Conference to merge the two calls in to a ...
How can I find the basic information of the device, such as IP address and firmware version?
Press the OK key when the the device is idle to check the basic information, such as IP address and firmware version.
I hear a tone when there is a call on hold? How do I disable it?
By default, the device will play a tone for you every 30 seconds a call is on hold. You can disable it or change the tone interval in the device's web interface: Sign in to device's web interface. (How to access the Yealink phone's web interface) ...
How to access the Yealink phone's web interface
Open a web browser on a computer that's connected to the same network as the phone. Enter the phone's IP address. (How to obtain the Yealink phone's IP address) Log in to the phone's web interface as an admin. Note: The default admin username and ...
How to obtain the Yealink phone's IP address
T4 series without touchscreen Press the Menu button. Use the phone's directional pad to select Status. Make note of the IPv4 address. T4 series with a touchscreen Tap Menu on the home screen. T4 series with a touchscreen: Tap Status. Make note of the ...