No Dial Tone Troubleshooting

No Dial Tone Troubleshooting

VoIP relies on a good Internet connection for successful calls. Go through the following steps to isolate your dial tone problem.

  1. Is your Internet working? Run our VoIP and Internet test to verify.

  2. Power cycle your Analog Telephone Adapter (ATA) or IP phone. Does your phone show that it is registered with the provider or does your home phone say no line? If it is not registered successfully you will not get a dial tone and depending on the ATA or IP phone you may hear an audio message being played that says Device not Registered.

  3. Have you changed your network topology (i.e. your Internet setup at home or your business)? If so try putting it back to the way it was before the change and re-test for dial tone.

  4. If you have a new router, make sure the router is configured properly for VoIP.

  5. If these steps don't resolve the issue, we’ll need to investigate further. Submit a support ticket here  (attach a screenshot of the network test), and we’ll look into the issue.

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