Introduction

In a dynamic work environment, the ability to efficiently manage incoming calls is crucial. On Tele Express' VoIP platform, star codes can be used to facilitate various types of call pickups. This article is intended for IT professionals and resellers who work with Viirtue’s VoIP platform and seeks to provide a comprehensive guide on how to pick up calls using star codes.

Types of Call Pickups

Viirtue’s VoIP platform supports four types of call pickups, allowing for greater flexibility in handling incoming calls:

1. Directed Call Pickup
2. Domain Pickup
3. Group (Department) Pickup
4. Site Pickup

Directed Call Pickup

• Usage: Directed Call Pickup is used when you want to pick up a call that is ringing at a specific extension number.
• Star Code: 07 followed by the extension number. For example, to pick up a call ringing at extension 123, dial 07123.

Domain Pickup

• Usage: Domain Pickup is used for picking up a call that is ringing at any extension within the same domain as the user.
• Star Code: *96.

Group (Department) Pickup

• Usage: Group Pickup is used for picking up a call that is ringing at any extension that belongs to a pre-defined group or department.
• Star Code: *97.

Site Pickup

• Usage: Site Pickup is used for picking up a call that is ringing at any extension within the same geographical location as the user.
• Star Code: *98.

Use Case Examples

1. Office Reception: In an office setting, the receptionist can use the Domain Pickup star code (*96) to efficiently pick up any ringing call within the domain, ensuring that no call goes unanswered.

2. Customer Support Center: In a customer support center where calls are distributed among different departments, agents can use the Group (Department) Pickup star code (*97) to pick up calls that are ringing within their department.

3. Multi-Site Company: In a company with multiple geographical locations, an employee at one site can use the Site Pickup star code (*98) to pick up a call that is ringing at an extension in the same location.

4. Directed Assistance: If an executive knows that a particular colleague is away from their desk, they can use the Directed Call Pickup star code (07 followed by the extension number) to pick up a call that is ringing at that colleague's extension.

Conclusion

Leveraging star codes for call pickups on Viirtue's VoIP platform enhances call handling efficiency and ensures that important calls are not missed. As an IT professional or reseller, understanding and effectively using these star codes can contribute to creating a more responsive and streamlined communication infrastructure for your organization or clients. For any further questions or support, please consult Viirtue's knowledge base or reach out to the support team.