General
Ghost Call Prevention
Many of us have experienced a ghost call at some point in time and it is frustrating. No I am not referring to some paranormal occurrence here that requires the Ghostbuster team, though if it happens in the wee hours it can have a similar affect on ...
How to Disable SIP ALG on Popular Routers
SIP ALG (Application Layer Gateway) is a mechanism found in most routers that rewrites packets transmitted across the device. Certain protocols are processed by the application layer gateway (ALG) and rewritten to allow better flow through a firewall ...
Default Voicemail PIN
Tele Express default voicemail PIN is 4321 For your security, please change it to a unique number in your voicemail settings: Access your voicemail via the phone or externally. Press 5 for Voicemail Settings Press 1 to change the PIN Enter the PIN ...
No Dial Tone Troubleshooting
VoIP relies on a good Internet connection for successful calls. Go through the following steps to isolate your dial tone problem. Is your Internet working? Run our VoIP and Internet test to verify. Power cycle your Analog Telephone Adapter (ATA) or ...
User Password Reset
To reset their password, users can log in to the Tele Express Portal and select the "Forgot Password" option. By entering their login name, they will receive a password retrieval link via email. If they do not know they login name, they are able to ...
How do I pick up a call with star codes
Introduction In a dynamic work environment, the ability to efficiently manage incoming calls is crucial. On Tele Express' VoIP platform, star codes can be used to facilitate various types of call pickups. This article is intended for IT professionals ...
Simulating VoIP calls using the network tool
If you want to test your network, you can simulate VoIP calls between your local network and Tele Express system. This process will allow you to evaluate the quality of your network from the web portal to determine the quality of your calls. Here’s ...
Outbound calls are not connecting
Trying to make an outgoing call and having issues connecting? Are you receiving a “call failed” error? In this guide, we put together all of the possible causes to help you diagnose and resolve. Possible reasons Connection issues As a VOIP phone, ...
Phone and Voice Quality Issues
While most Tele Express calls have crystal clear audio, some calls may have call quality issues. If you're experiencing call quality issues, there may be some simple solutions to identify and fix the problem. We put together this guide to help ...
Voicemail Quick Reference Guide
USING THE VOICEMAIL SYSTEM The voicemail system is menu driven. Listen to the voice prompts and then press the keys on your phone to select which option you would like. ACCESSING VOICEMAIL The first time you access you voicemail box you will be asked ...
Phone Feature Codes
Call Service Code - Description Code Anonymous Call Rejection - disable *87 Anonymous Call Rejection - enable *77 Automatic Callback - cancel all attempts *86 Automatic Callback - last outgoing call *66 Automatic Recall - cancel all attempts *89 ...